My back, my legs but mostly my brain cells are seriously numb! The pacing, the characterization, slow burn mystery building, high tension, the cabin in the woods theme meets the Room plot line executed impressively! "A guest wanted to play a prank on his boss who always ordered his steak "still mooing." arranged for a cow to be outside the restaurant and when dinner was served they walked it in the side patio door to the table.This is freaking scary, dark! My favorite kind of high tension mystery! And it’s finally OUT!.we cleared all the furniture out of a room with the exception of a couch and covered the floors and walls with plastic then arranged for 25 society finches to be placed in the room complete with food water and a large bird cage by 7 p.m." "A guest forgot their medication in room that they needed so we had a concierge take an evening flight after their shift with the medication to Mexico City to hand deliver it."."Arranged a spontaneous party for 150 people with two hours' notice in the Hollywood Hills after a Justin Bieber concert, complete with bartenders, cocktail servers, armed security, valet parking, and catering."."Flew to London and stayed for one week while acclimating a guest dog to fly back to Los Angeles.".What are some of the most extravagant things you've done for a guest? While still in bed, I check work e-mails to review the daily hotel report so I know what is happening that day – VIP arrivals, banquet events, projected occupancy for the day and which colleague is celebrating a birthday so I may offer them fond wishes. "My work shifts vary to accommodate business levels and staffing needs, but my alarm always sounds at 7.30 a.m. No two requests are the same, so I have to stay informed and be ready to tackle each request. "An average day is always about being prepared for the next guest interaction. From that moment on, I was determined to create magic for as many guests as I could." What does an average day look like for you? "Because of my willingness to go above and beyond in assisting guests with their requests and attention to detail, hotel management felt that I belonged on the concierge team. "My journey to becoming a concierge began 30 years ago, when I worked for the Four Seasons Austin as an overnight bellman. You've got that fountain of knowledge to tap into." There's not an awful lot that's free, but you don't pay for using the skills of somebody who has been in the industry. ![]() ![]() "Most people don't realise that the hotel doesn't charge for the concierge service. What aspect of your job would most surprise people? He was fortunately previously known to the Archbishop and was a professional speaker - it wasn't as outlandish as someone walking off the street asking. Sometimes you really have to hold your breath for a second before you engage.
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